At Hugo Staple, we are committed to delivering your orders quickly and safely. Please review the details of our shipping process below.
1. Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
2. Delivery Timelines
Standard delivery times may vary depending on your location.
While we aim to deliver promptly, unforeseen circumstances such as weather conditions, traffic delays, or regional restrictions may impact the estimated delivery window.
3. Payment Method
We currently accept cash on delivery as the only payment option.
Payment must be made in full at the time of delivery.
4. Shipping Charges
Shipping fees, if applicable, will be displayed at checkout before you confirm your order.
Any promotional offers related to free or discounted shipping will be clearly communicated.
5. Delivery Attempts
Our delivery team will attempt to deliver your package to the address you provided at checkout.
If you are unavailable, a second delivery attempt may be arranged. In some cases, the order may be canceled if delivery cannot be completed.
6. Damaged or Missing Items
If your package arrives damaged or an item is missing, please notify us within 48 hours of receiving the order.
We will investigate and arrange a replacement or resolution as needed.
7. Address Accuracy
Please ensure that your shipping details are accurate and complete at the time of checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
For any questions or assistance regarding shipping policy, please reach out to our customer support team at [email protected].