At Hugo Staple, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review the following return and refund guidelines.
1. Eligibility for Returns
Returns are accepted if the product is defective, damaged, or incorrect.
Items must be unused, in their original packaging, and returned within 7 days of delivery.
Products that show signs of use or are not in their original condition may not qualify for a return.
2. Return Process
To initiate a return, please contact our customer support team with your order details and reason for return.
Once approved, instructions for returning the item will be provided.
Customers are responsible for ensuring the product is securely packed to avoid damage during return transit.
3. Refunds
Since we only accept cash on delivery payments, refunds will be issued as a cash reimbursement at the time of product pickup or through another mutually agreed method.
Refunds will only be processed after the returned item has been inspected and approved.
Processing time for refunds may vary, but we aim to complete them within 7–10 business days after approval.
4. Exchanges
If you prefer, eligible items may be exchanged for the same product or a similar item of equal value.
Exchange requests must follow the same process and timelines as returns.
5. Non-Returnable Items
Certain items, such as customized products or items marked as final sale, cannot be returned or refunded.
Hygiene-related items may also be excluded from returns due to safety reasons.
6. Contact Us
For any questions or assistance regarding returns or refunds, please reach out to our customer support team at [email protected].